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Enterprise Learning: The Next 2 Years
Live Notes -- Friday, June 13, 2003
Host and scribe: Alex Gault
Overview of the event, including short bios of the presenters
Click here to attend the meeting remotely. Doing so requires downloading & installing the Webex client.
Introduction by Sam Adkins -- Moderator
Abundant demand for eLearning technology in the corporate sector
Consumer elearning --> rapidly emerging market
Evolution of enterprise elearning --> Workflow-based eLearning
Conclusions from Adkins' Report --> Simulations in the Enterprise
Customer Needs:
- Cutting costs
- Integrating business processes & optimizing existing assets
- Increasing productivity
Key trends in eLearning:
- Ubiquity
- Collaboration
- Integration
Functional areas of the extended enterprise that elearning programs must serve:
- Product management
- Resource management
- Process management
- Colloboration management
Panel Discussion (see bios)
Are elearning purchasing decisions being assumed by c-level executives?
- More decision-making authority is now in the hands of business and customer-facing managers.
- c-level managers regularly participate in elearning purchasing decisions, but they continue to defer to the expertise of their managers.
Learning & Training executives have traditionally had influence over workflow management & strategy. What's the situation today?
- Chris Pirie (Oracle): Instructional design is becoming more important that innovative technology in elearning. Training people should focus on that area -- their area -- of expertise.
- Mark Nation (Seibel): Training managers are beholden to demonstrate how elearning programs impact performance and productivity
- Tamer Ali (VCampus): Training managers need to reposition themselves as IT experts, and ensure influence over the architecture of elearnin technologies.
- Grant Ricketts (Saba): Training people should focus on alligning their priorities with the core business segments served by elearning programs -- customers, sales, channels, strategic partners, OEMs, distributors, manufacturers/assemblers, & standard groups.
- Edward Cohen (Plateau): Training managers need to position elearning services as a profit center.
Stephen Burke (Knowledge Planet): Training departments are looking at outsourcing non-core activities.
Harry West (SAP): As outsourcing is taking off in HR, it will do so in elearning.
Chris Pirie (Oracle): HR outsources because of the "self-service" functionality offered by third-party vendors. The "self-service" idea will also have a big impact on the elearning space.
Becky Mason (PeopleSoft): Learning is now becoming a more important focus than training in training departments.
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