"Start now to get content flowing to your audiences--not just training, but also corporate communications, marketing information, product updates, strategy, corporate culture, new programs... Deliver content, not just training. Learning management systems are of marginal value unless you have a library of content that needs administration and tracking...same thing with content management systems. Learn now what your audiences want, and how they want to receive it, so as the tools and applications mature, you will know what your company needs. Otherwise you end up relying on others views of 'best practices' and 'best of breed'. You should be the metric of 'best' for your company and your audiences, so learn now."

Tom Kelly, former V.P. Internet Learning Solutions Group, Cisco Systems