"If HP knew what HP knows, it would be three times more profitable!"

Lew Platt, Former CEO, Hewlett Packard

Meeting Announcement

April 2006: Learning-Enabled Business Transformation--An In-depth Case Study

Overview

How will learning demonstrate its business value for productivity, transformation, and growth at the edges of the enterprise with customers and partners and internally with individuals, teams, and at organizational levels?

To survive in today’s more globalized, flat, and distributed economy, organizations must simultaneously drive innovation, accelerate transformation, and increase productivity and performance. To date, most learning strategies have been focused on individual development via skill knowledge transfer with tenuous claims of organization productivity.

Within the learning value proposition spectrum, the skill knowledge development component of learning is moving towards commoditization and is least strategic to the business overall. The major leverage for learning in moving forward lies in applying strategies that achieve direct organizational alignment to business objectives, enable innovation around new opportunities, customer and partner relationships, and accelerate individual and team performance.

Team and organizational learning strategies aimed at transformation and innovation differ significantly from traditional formal learning focused on individual development and are largely carried out informally within organizations today.

Issues

Issues that will be explored in this highly interactive, real-world session include:

  • Enabling focused strategic learning at the leadership-level, and aligning the organization’s resources to execute enterprise strategy 
  • Enabling customer and partner experience and learning from the “outside-in” 
  • Enabling innovation and collaboration 
  • Enabling individual and team learning in the context of business process/workflow through role-based portals 
  • Integrating business process transparency, knowledge management, disparate data stores and IT applications, on-demand learning, and performance management 
  • Building the case and a roadmap for learning-enabled business transformation 
  • Understanding the organizational implications and change management learnings

This real-world session will frame the business issues and objectives, share the approaches and methods used to evaluate, design, build, and implement these integrated enterprise-wide informal learning-enabled environments and solutions.

The meeting format will be highly interactive. The presenters will discuss these issues, concepts, and specific instances, cases (Citibank, Cigna, Boeing, Farm Credit Canada) that illustrate how organizations are changing or need to change to achieve these outcomes. Audience participation throughout the session will be encouraged and managed so as to provide deeper understanding and collaborative idea generation around the learning implications and impacts.

Date and Time

Friday, April 28, 2006
8:30 a.m. – 1:00 p.m.

Agenda

8:30 a.m. - Registration, Coffee, and Seating
9:00 a.m. - Introductions
9:15 a.m. - Forum News, and Direction Update
9:30 a.m. - Business Context and Framework, Cases, Situation/Return
10:00 a.m. - Learning-enabled Business Transformation Case Study
10:45 a.m. - Break
11:00 a.m. - Solutions Integration, IT Architecture and Implementation
11:30 a.m. - Questions, Discussion
12:00 p.m. - Lunch and Open Networking with Tom Kelly and Participants
1:00 p.m. - Close and Feedback

Speakers:

  • Tom Kelly – VP NetApp University, Network Appliance
  • Eilif Trondsen – Founder and Chairman, eLearning Forum, Director, SRIC-BI Learning on Demand Program
  • Del Langdon – CEO eLearning Forum, Consultant
  • Sophie MacDonald – VP Enterprise Integration and Innovation, Farm Credit Canada
  • Paul Daro – Management Consultant, recently serving as VP-Chief Technologist, Farm Credit Canada

About the Speakers:

  • Tom Kelly – Vice President, NetApp University.  Tom is responsible for ensuring that employees, partners, and customers are professionally educated and trained on NetApp enterprise solutions. Prior to joining NetApp, he was VP of the Internet Learning Solutions Group at Cisco Systems where he launched elearning portal environments for the Field, Partners, and Customers. Kelly has more than 20 years experience in the education and training industry and has held positions at Oracle, Sun Microsystems, NeXT, and Control Data Corporation. He is an active member of both the Computer Education Managers Association and the CLO Xchange. He is co-author of the book “The Business Case for E-Learning”.
  • Del Langdon – CEO eLearning Forum, Del Langdon & Associates.  Del has extensive experience in helping executives and management in large organizations to enhance organizational performance and the execution of their business strategies. Her experience spans business and relationship strategies, enterprise organizational strategy alignment and design, Balanced Scorecard implementation, business architecture design, knowledge-enabled and embedded learning process design, transformation program design and management. She has led large strategy and transformation projects for global and national financial institutions, computer and technology companies, utilities, and government organizations.  She is co-author of the book, Planning for Integrated Systems, A Strategic Approach. She has written recent white papers on The Case for ERM (Employee Relationship Management), Realizing the Return on CRM Investments, The High Performing Enterprise, an Enterprise Portal Perspective. She has contributed and co-authored research papers for SRIC-BI’s Learning on Demand Program on Workflow Learning, Learning Architectures, and Partner Learning. Del is also CEO and a member of the board of the eLearning Forum.
  • Sophie MacDonald – VP, Enterprise Integration and Innovation, Farm Credit Canada.  Sophie is responsible for the redesign of enterprise-wide customer facing processes to optimize integration of processes, roles, and content across all delivery channels. To support this endeavour, she is accountable for providing the tools and methods to support best practices in process management, knowledge/content management, embedded learning, continuous improvement and innovative thinking. Sophie is also responsible for the design and governance of customer experience standards. She is a member of the Senior Management Team and the Strategy Execution Team where she ensures the enterprise view of initiatives, investments, and implementation. Sophie has over twelve years experience and has previously held management positions at FCC in the areas of Information Technology, Lending Operations, Sales, Risk Management, responsible for the approval of high risk loans and development of credit training, development and communication of lending policy. Sophie holds a Bachelor of Agricultural Economics degree from the University of Laval.
  • Paul Daro – Management Consultant, recently serving as VP and Chief Technologist, Farm Credit Canada.  Mr. Daro is a financial services industry executive with 20+ years experience focused on the intersection of business and technology. His experience spans software development and management consulting, with deep expertise in technology strategy, enterprise architecture, and large-scale program management in financial services.  He recently completed a 2-year term as Vice President and Chief Technologist at Farm Credit Canada (FCC), a Canadian national lending institution based in Regina, Saskatchewan. During that period, he was a member of FCC’s Senior Management Committee, chair of the Enterprise Architecture Committee, and the line manager of FCC’s lead architects across all IT domains. At FCC, he introduced and lead the rollout of a Service Oriented Architecture (SOA) vision across FCC’s portfolio of core banking and customer applications, and he had responsibility for all new technology development initiatives, spanning Loan Origination/Servicing, Web Portal, Data/Application Integration, Security, and Business Process/Rules Management. Paul’s career has included consulting with companies that have applied learning-enabled transformation for companies such as Lloyds of London, Boeing, and Cigna.

Who Should Attend

  • Learning executives, managers, practitioners who want to learn from and share with colleagues who face similar business and learning issues.
  • Business managers who are interested in the intersection of business and learning.
  • Solutions providers interested in business drivers for decisions on learning technology and solutions.

Location

Network Appliance
1240 Crossman Avenue
Bulding 11, Stanford Conference Room 
Sunnyvale, CA 94089
Directly across from the main Network Appliance campus on the corner of
Java and Crossman.  See map.
408.822.6000 phone

Registration

Click here to register on line.  Registration at the door $35 cash.

Further Information

Eilif Trondsen,
Founder and Chairman, eLearning Forum
etrondsen@sric-bi.com
650-859-2665



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