Social Networking, Relationship Capital and Expertise Management

Recordings of these sessions are available via Altus.

Online social networking services are changing the way professionals connect and collaborate. The technologies powering these services are also now being deployed to tap tacit knowledge and social capital within corporations.

Speakers

• Andy Halliday: Vice President, Business Development, Spoke Software
• Anita Lo: Personal Productivity Manager: Intel
• David Gilmour: CEO, Tacit Knowledge Systems
• Alex Gault: Partner, Small World Ventures and Board Director of the Emergent Learning Forum

Agenda

1. Introduction & Overview -- Alex Gault [Presentation]

2 . Social Network Analysis -- It's about "Who Knows Who" Andy Halliday [Presentation]

Applications like Spoke, Interface and Visible Path are used to capture and harness hidden relationship capital within corporate networks, connecting people to opportunities through relationships. Andy Halliday, vice president of Spoke Software will discuss how these tools are used to mine relationship capital to improve knowledge sharing, workgroup planning, and communities of practice.

3. Expertise Locator Systems -- It's about "Who Knows What" David Gilmour [Presentation]

Enterprises such as Intel and Chevron Texaco use expertise locator systems (ELS) to ensure that workers across the globe get questions answered by the right expert in a timely way. Anita Lo, the personal productivity manager who led the implementation and now administers Intel's ELS will address how connecting workers and capturing the informal knowledge they share accelerates enterprise wide learning and innovation.

4. Break-out groups -- facilitated by subject matter experts

5. Panel Discussion -- featuring the two guest speakers and other industry experts