eLearning for End-User Customers

People around the world need to know how to assess their telephone needs, what models are best for them, and how to operate the phone they buy. They need to know how to add services. When looking for a replacement phone, they need to know what's available that they don't already have and what's the natural upgrade product to choose.

How many people? 200,000,000.

Speakers

Stefaan van Hooydonk, Nokia's director of eLearning,

Andreas Forsberg, senior eLearning specialist.

Panel discussion

Taking its lead from Nokia's presentation, a panel will address best practices for customer eLearning and for massive global projects. Panelists include:

• Michael Carter, AllLearn
• Steven Elliott, Calix
• Jim Schuyler, Red7
• Claudia Welss, Meta-Learning Lab